Support
Contact us
Email support@footballsportingdirector.com. We read every message. Replies come from that address; we will never ask for your password or payment details, because the game has neither.
Reporting a bug? Please include your device model, its operating system version, the game version (shown on the title screen), and what you did just before the problem. A screenshot helps.
Frequently asked questions
- Are the clubs and players real?
- No. Football Sporting Director 27 is an independent, unlicensed game. Clubs, competitions, players and crests are fictional, and the game is not affiliated with any real football organisation.
- What is a sporting director?
- The person responsible for the club's footballing direction: transfers, contracts, scouting, the academy, the budget and the appointment of the manager. In this game you take that role. Your manager selects the team and runs the matches.
- Do I need an internet connection?
- No. The game is single player and plays offline. An internet connection is only needed to download the game from the store and to make or restore a purchase.
- Do I need to create an account?
- No. There are no accounts and no sign-in.
- Where are my saves?
- On your device. If your device runs a normal backup (for example iCloud or Google backup), your saves may be included in that backup under that provider's terms; we have no access to them. You can also export a save from inside the game and move it to another of your own devices. Deleting the game removes its saves from the device.
- How much does it cost?
- Football Sporting Director 27 is free to download. Any optional in-app purchase, and its price in your local currency, is shown in the App Store or Google Play before you confirm. There is no subscription and there are no adverts.
- Can I play on more than one device?
- Yes. Purchases are tied to your Apple ID or Google account, not to a device. Saves are not synced automatically; use the export feature in the game to move a career.
- Which devices are supported?
- iPhone and Android phones. Minimum operating system versions are listed on the store page for your platform.
Purchases and refunds
All purchases are processed by Apple or Google, not by us, and their refund processes and policies apply. Please see Purchases & Refunds for where to send a request.
- App Store purchases: reportaproblem.apple.com or Apple Support.
- Google Play purchases: Google Play refund information.
If a purchase was successful but the game has not unlocked, use "Restore Purchases" in the game while online, then contact us if it still has not unlocked.
Privacy enquiries
To ask about your personal data or to exercise your rights under UK data protection law, email support@footballsportingdirector.com with "Privacy" in the subject line. Our Privacy Policy explains what little we hold.