Purchases & Refunds
How purchases work
Football Sporting Director 27 is free to download. Any optional in-app purchase, and its price in your local currency, is shown in the App Store or Google Play before you confirm. There are no subscriptions and no adverts. All purchases are processed by Apple or Google; we never see your payment details.
App Store purchases (iPhone)
Purchases made through the Apple App Store are handled by Apple, and refund decisions are made by Apple under its terms. We are not able to issue refunds for App Store purchases ourselves. To request one, go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase and choose the purchase. Apple will tell you the outcome.
Google Play purchases (Android)
Purchases made through Google Play are processed by Google, and Google's refund process and policies apply. You can request a refund through Google Play; see Google's refund information for the current rules and time limits. If Google's own window has passed, you can contact us at support@footballsportingdirector.com with your Google Play order number (it begins "GPA.") and we will consider your request in line with Google Play policies and your statutory rights under UK consumer law.
Your statutory rights
If you are a consumer in the United Kingdom, digital content must be as described, fit for purpose and of satisfactory quality. Nothing on this page affects those rights. If something in the game is not working, please contact us first; most problems can be fixed with an update.
Restoring a purchase
Purchases are tied to your Apple ID or Google account, not to a device or a save file. If you reinstall the game or move to a new device with the same account, use "Restore Purchases" inside the game while online. If it does not restore, contact us with your device, operating system version and the store you bought from.
Contact
support@footballsportingdirector.com. Please include the platform, your order number if you have one, and what went wrong.